All claims must be made within 14 days of delivery.

Please contact us quoting your order number, with details of your proposed return before proceeding.

Unless the goods are defective or sent in error, you will be required to pay postage with tracking to return goods. Items must be received in original, unopened condition and packaged safely so damage does not occur.

If returned goods are used or in an unsaleable condition, then your return may not be processed. 

There is no return or exchange available on discounted or on sale items. 

Bundles are treated as a single item and Individual items from bundles cannot be returned.

RE SQUISHIES  & Chew Supports

Please note for hygiene reasons we cannot accept these as returns if opened or handled as we cannot re sell them.  No one wants a squishy or chew support handled by others lol.  A tad ick. 

Please note a warranty is not provided unless product is faulty on first opening.

If the goods are faulty, damaged on arrival or they have been incorrectly described we offer the choice of a refund or exchange.

Please contact us with 48 hours of accepting delivery & include a photo and or video. 

We may ask for further images to help investigate the damage or fault. 

RE SQUISHIES - Due to the flexible, squishy & stretchy nature of these products, it does mean they don’t last forever. It would be awesome if they did, but unfortunately they don't...

Depending on how they are used, they can last an hour, week or a year. All squishy and stretchy items are durable, but not indestructible. Squishies typically have a plug/join where they were filled. This is its most vulnerable spot, so if at all possible it is best to use this palm side in so the least amount of pressure is placed in the join. This will maximise its life.

They are not recommended for children who may try to bite, chew or ingest the contents. Avoid aggressive or excessive squishing, stretching and contact with any sharp objects.

Please note a warranty is not provided unless product is faulty on first opening.

We are passionate about making sure you have the right product for your needs. If you change your mind about the purchased items, you are welcome to return it if UNUSED to us (at your cost) and we will provide you with a credit so you can chose something else.  Refunds are not provided for change of mind.  

All returned items must be in original, unused and unopened condition and proof of purchase will be required.

Please note that, for hygiene reasons, we cannot accept change of mind returns or exchanges for any oral motor/chewable related items, wearable items such as body socks & fabric items.

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We have a system in place for school/organisation proforma quotes/orders that is streamlined via our website.  It eliminates the issue of trying to order things not in stock also and means you don’t have to create a detailed list & then wait for us to manually generate it.   

•  You add things to cart as usual– that way you can select size/weight/colour preferences and only can select quantities in stock etc
• If it is for a quote only  -  at VIEW CART stage please write "QUOTE ONLY" in the special notes section.     
• If requiring goods before payment, please provide both a PO number and contact person for payment and their email in the special notes section.  
• You then proceed through to check out
• at the  payment details  DO NOT enter payment credit card/pay pal.  Instead select the option under it (other payment options)  Deferred Payment Schools/organisations   
• It then lets you complete check out WITHOUT payment & sends a LINK to the  invoice to the email you provide (please check junk if you do not receive it)
• It also means the link to invoice/ quote is immediate. 

WE dispatch once payment is received  UNLESS written approval is given to us via email to us to dispatch prior to payment.

I’m an Occupational Therapist and happy to field questions re specific needs too if helpful before placing orders. 

Alternatively we accept purchase orders from schools, hospitals and many other government organisations.

Please email your order to orders@mysensorystore.com.au and include:

• items required
• best contact person
• delivery address and
• any other instructions

We will send an invoice, with payment to be made within 7 days of the invoice date.

We have a system in place for school/organisation proforma quotes/orders that is streamlined via our website – it eliminates the issue of trying to order things not in stock also and means you don’t have to send me a detailed list so makes it quicker your end. 

•  You add things to cart as usual– that way you can select size and colour preferences easily etc and only can select quantities in stock etc
• you proceed through to check out
• at the  payment details  DO NOT enter payment credit card/pay pal – instead select the option under it (other payment options)  Schools/organisations pre payment option  
•  it then lets you complete check out WITHOUT payment & sends a LINK to the  invoice to the email you provide (please check junk if you do not receive it)
• It also means the link to invoice/ quote is immediate. 

WE dispatch once payment is received  UNLESS written approval is given to us via email to us to dispatch prior to payment.

I’m an Occupational Therapist and happy to field questions re specific needs too if helpful before placing orders. 

Alternatively we accept purchase orders from schools, hospitals and many other government organisations.

Please email your order to jo@kaikofidgets.com and include:

• items required
• best contact person
• delivery address and
• any other instructions

We will send an invoice, with payment to be made within 7 days of the invoice date.

We have a system in place for school/organisation proforma quotes/orders that is streamlined via our website – it eliminates the issue of trying to order things not in stock also and means you don’t have to send me a detailed list so makes it quicker your end. 

•  You add things to cart as usual– that way you can select size and colour preferences easily etc and only can select quantities in stock etc
• you proceed through to check out
• at the  payment details  DO NOT enter payment credit card/pay pal – instead select the option under it (other payment options)  Schools/organisations pre payment option  
•  it then lets you complete check out WITHOUT payment & sends a LINK to the  invoice to the email you provide (please check junk if you do not receive it)
• It also means the link to invoice/ quote is immediate. 

WE dispatch once payment is received  UNLESS written approval is given to us via email to us to dispatch prior to payment.

I’m an Occupational Therapist and happy to field questions re specific needs too if helpful before placing orders. 

Alternatively we accept purchase orders from schools, hospitals and many other government organisations.

Please email your order to jo@kaikofidgets.com and include:

• items required
• best contact person
• delivery address and
• any other instructions

We will send an invoice, with payment to be made within 7 days of the invoice date.