NDIS Instructions

You may be able to use your NDIS funding for some of our range. What is and is not able to be funded will depend on what is written in your plan. If you have an allied health team they may be able to assist navigating the new NDIS inclusions and exclusions for regulation and sensory supports, in addition to consulting the NDIS guidelines. There are some clear "outs' in terms of what can be funded. For example..General use items, toys and games are not able to be funded under NDIS. If wanting to purchase these, it is best to do two separate orders, as including them on an order you are submitting for NDIS may result in the entire invoice being rejected, We are unable to advise specifically regarding what can and cannot be funded for individuals, as it is both goal/plan dependant.

We are not NDIA registered and therefore cannot submit NDIA managed orders on your behalf. However, if you are plan managed & provide us with your NDIS name, number & plan manager email we can forward it on your behalf if helpful.

Please note we can only hold items in an order for 2 weeks before releasing back for sale. We will email before cancelling the order to ask for an update, however if we dont hear back we may cancel the order. If it is subsequently paid we will still send goods, or closest substitutuon in the even its no longer in stock. If you need additional time please do let us know so we extend the orders timeframe if its still pending payment but in process.

Key things to consider are...

Do I need this because of my disability?

Does it relate to what's written in the NDIS Plan?

Does it assist with meeting your needs & help you do things you want to do to live a good life?

Affordable - is it within my support budget & plan?

Is it safe? It should not hurt you or put yourself or others at risk.

Is it on the NDIS 'in or out' list of fundable supports?

Make sure you put the NDIS participant's

full name & NDIS number in the notes section in the CART/checkout stage

or email us the details for us to add and send back to you a modified invoice.

In payment section of checkout, select the deferred NDIS payment option.

PLEASE NOTE IF you want to pay upfront to have goods dispatched immediately then order normally and DO NOT use process below.

You submit your invoice /receipt to NDIA yourself. The onus is on yourself to determine though if it is or is not an item that can be funded via NDIS. As we receive payment upfront we send the items out immediately.

We check our account for NDIS payments on Tuesdays through to Friday. Once payment is received our end NDIS orders are typically dispatched 24-48 hours after receipt of payment. (on weekdays). This may increase in peak periods such as November/December.

If payment is being made via EFT please put the order number as the reference. If being paid by a plan manager please advise them also to include the KF order number. If an order number is not provided as part of payment notifications there may be a delay in identifying the payment against your order & delay shipment.

If NDIA Managed :

We are not currently a registered provider however email us with yourrequirements and we will facilitate one of our amazing stockists to assist you with what you need.

A Link to the invoice is sent to your inbox as a PDF to download. (check junk if you can't see it).

If a plan manger email has been provided, we will send the invoice to them on your behlaf. Alternatively, if you are self-managed or you did not provide your plan manager's email, you will need to make arrangements for payment to be made to us.

Once payment has been received, your order will be dispatched.

Please email us if you have any questions or need support - info@mysensorystore.com.au